Subscription Management¶

Manage payment details, invoices, cancellations, and reactivations.

Open your avatar menu in the top navigation and select Your Subscription.

User menu dropdown with Your Subscription option highlighted

Accessing the Billing Portal¶

The billing portal will allow you to:

Update credit card details.
Add new payment methods.
View Invoice History

To access the billing portal click the Manage Billing button in the Subscription section.

Plan Details page showing active subscriptions with Manage Billing button highlighted

Updating Credit Card Details¶

In order to update the credit card details you need to access the Billing Portal (as mentioned above) via the Subscriptions page.

Referring to the below screenshot you can update Credit Card details on the per plan basis and add new payment methods.

Billing portal showing current subscriptions, payment methods, and Add payment method option

Accessing Invoice History¶

To access the invoice history you need to access the Billing Portal (as mentioned above) via the Subscriptions page.

Invoice History will appear under your Current Subscriptions.

Billing portal showing Invoice History section with list of paid invoices

7-Day Data Pass¶

The 7-Day Data Pass is a one-off purchase. It ends automatically and does not have a cancellation control.

Cancelling a Recurring Subscription¶

To cancel a recurring State or Country plan, open Your Subscription and click Cancel in Plan Details.

Plan Details page with arrow pointing to Cancel button for subscription cancellation

When you cancel your subscription, you’ll continue to have full access to all features and your data until your current billing period ends. After this date, your subscription will automatically expire and you will not be charged again.

Please note: We do not offer refunds for unused time on your subscription. You can continue to use MarketBuddy until your subscription runs out, and no further payments will be taken after that point.

Reactivating a Subscription¶

If a recurring plan is scheduled to end, click Reactivate in Plan Details before the current billing period ends.

Resolving a Failed Payment¶

If MarketBuddy shows a Payment Issue Detected alert, click Update Payment Method and add a valid payment method in the billing portal to avoid an interruption.